I'm having problems with the one-time password
Troubleshoot a situation where your one-time password email doesn't arrive to your mailbox or entering the password gives an error message.
Santeri
Last Update há 7 meses
The one-time password didn't arrive
Trustmary's login process is in most cases done through entering an email and a one-time password. If you wish not to use a one-time password, you can connect your Trustmary account into a Google account.
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If your one-time password did not arrive in your mailbox, please check that the email you typed into Trustmary's sign-in was entered correctly. If the email address is correct, check the spam folder of your email in case the log-in email was filtered into there.
The one-time password doesn't work
If you get a red error message about the one-time password being expired or wrong, please check the password you have entered is correct. In some cases copying a password also copies the formatting of the source text, which interferes with the login.
![](https://tawk.link/63c911a247425128790e845b/kb/attachments/SiwRD9mMMT.png)
To avoid errors like this, you can use the Click to log in button in the login email to have the password automatically appear in the login text field.
![](https://tawk.link/63c911a247425128790e845b/kb/attachments/AJNtkIqumC.png)
Note that the one-time password is only valid for 3 minutes, and log-in attempts after that with the same password will not be succesful.