About message tokens

You might have noticed the message tokens below the text editor while editing an email template for a survey. The message tokens work by automatically placing information, like contact names or the first question of a survey to messages.

The purpose of this is enable you to easily personalize the messages you are sending, encouraging your recipients to take a look at them and the survey you're sending.

How to find and use message tokens

The currently available message tokens are located below the Email template section in the similarly named tab in your Survey editor.


The tokens can inserted on the message** by clicking on** them. Once in the text, they automatically retrieve the data in question from the contact the email is sent to, and display it in their place in the final message. You can see an example of this in the image below.


You can also add default text inside the token's brackets after the colon to be displayed if the data it's trying to use cannot be found. This can happen for example if your contact doesn't have a name added to their contact info.

Updated on: 18/03/2025