Surveys are used to collect feedback from contacts or anonymous respondees.

Survey object

Attributes

id string

Unique identifier.

type string

Type of survey. Allowed values: customer, employee, embed

count integer

Amount of answers in the survey.

name string

User defined name of the survey.

created_at ISO 8601 with timezone

Time when the object was created.

updated_at ISO 8601 with timezone

Time of last action performed on the object.

deleted_at ISO 8601 with timezone or null

If the object was deleted, time of the last deletion.

{        
      "id": "kcSBv12f",
      "type": "customer",
      "count": 175,
      "name": "Customer survey",
      "created_at": "2021-03-26T13:13:19.972Z",
      "updated_at": "2021-04-19T19:57:31.122Z",
      "deleted_at": null        
}

Getting Surveys

GET /surveys

Body attributes

type string

Type of surveys to retrieve. Allowed values: customer, employee, embed

offset integer (optional)

By default, you'll only get the first 1000 surveys. When you want the next 1000 surveys, use offset 1000 and so on.

{  
  "type": "customer"
}

Returning

An array of Survey objects.

Getting Surveys

GET /survey/:survey_id

Survey structure that can be used to see which fields represent what in the answers. Fields contains the available fields.

{    
	"id": "ack1fc9cx",
    "name": "SaaS product NPS",
    "organization_id": "masc1XO6",
    "type": "customer",
    "status": "open",
    "fields": [        
    	{           
        	"name": "nps",
           	"webhook_name": "nps",
           	"type": "nps",
            "label": "How likely are you to recommend our online service to a friend or colleague?"
         },
         {            
            "name": "feedback",
            "webhook_name": "feedback",
            "type": "comment",
            "label": "What is the primary reason for your score?"
         },

Updated on: 28/02/2025