Trustmary

Information on how our widgets affect the loading speed of your site.

Widgets & page loading speed

Santeri

Quick answers to the most frequently asked questions

Learn how to upgrade your plan and compare the features of different plans.

How do I upgrade my subscription plan?

How often do my imported reviews update?

Learn about the widget load limits of the Solo and Starter plans.

What are widget loads?

Learn more about where (geographically) your data is stored and processed.

Where is my data processed?

Can I use a debit card instead of a credit card?

Is it possible to have multiple organizations under one subscription?

Can I hide Trustmary's logo from my widgets?

Learn how to use the message tokens in Messages.

How do the message tokens work?

How does deleting contacts work?

Can I transfer data from Trustmary to my CRM?

How do I find my API keys?

How do I analyze the conversion data?

Explaining the logic behind answer counts.

How is the answer count measured in reports?

Learn about the logic behind message (email) limits.

When does the message limit reset?

Take a look at this article, if you would like not to receive a report every week.

How do I unsubscribe from weekly reports?

How to customize the colour and texts of the email signature embed

How can I customize the email embed?

General

I can't find my business when importing Google reviews

Troubleshoot a situation where your one-time password email doesn't arrive to your mailbox or entering the password gives an error message.

I'm having problems with the one-time password

I think found a bug, where can I report it?

Get tips on what might be wrong when your Excel or CSV file isn't uploading to Trustmary's Contacts.

Why isn't my spreadsheet uploading when importing Contacts?

Troubleshooting inconsistent survey answers and data.

I'm getting multiple inconsistent answers from the same contacts

Solutions for some of the most common problems with the dashboard

My overview doesn't look right, what can I do?

Troubleshooting steps for the Pipedrive integration and its configuration.

Pipedrive integration triggers multiple times for a single contact

Troubleshooting

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FAQ

Widgets & page loading speed

General

Troubleshooting