FAQ

Quick answers to the most frequently asked questions

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15 articles in this collection
Written by Santeri

Why is everything greyed out on the survey's Thank You page?

Troubleshooting the appearance of the thank you page of a survey.
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Written by Santeri
Updated this week

How is the answer count measured in reports?

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Written by Santeri
Updated over a week ago

Why isn't my spreadsheet uploading when importing Contacts?

Get tips on what might be wrong when your Excel or CSV file isn't uploading to Trustmary's Contacts.
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Written by Santeri
Updated over a week ago

Why isn't the font in my embed displaying correctly?

Troubleshooting advice if the fonts in your embeds are not displaying correctly or the font isn't applied.
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Written by Santeri
Updated over a week ago

Where is my data processed?

Learn more about where (geographically) your data is stored and processed.
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Written by Santeri
Updated over a week ago

How do I unsubscribe from weekly reports?

Take a look at this article, if you would like not to receive a report every week.
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Written by Santeri
Updated over a week ago

When does the message limit reset?

Learn about the logic behind message (email) limits.
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Written by Santeri
Updated over a week ago

How can I customize the email embed?

How to customize the colour and texts of the email signature embed
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Written by Santeri
Updated over a week ago

How do the message tokens work?

Learn how to use the message tokens in Messages.
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Written by Santeri
Updated over a week ago

I'm having problems with the one-time password

Troubleshoot a situation where your one-time password email doesn't arrive to your mailbox or entering the password gives an error message.
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Written by Santeri
Updated over a week ago

Can I use a debit card instead of a credit card?

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Written by Santeri
Updated over a week ago

I'm getting multiple inconsistent answers from the same contacts

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Written by Santeri
Updated over a week ago

My dashboard doesn't look right, what can I do?

Solutions for some of the most common problems with the dashboard
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Written by Santeri
Updated over a week ago

How do I customize fonts in embeds?

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Written by Santeri
Updated over a week ago

How do I analyze the conversion data?

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Written by Santeri
Updated over a week ago