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FAQ
FAQ

Quick answers to the most frequently asked questions

Santeri avatar
By Santeri1 author25 articles

General


What are widget views?
How often do my imported reviews update?
How do I upgrade my subscription plan?
Widgets & page loading speed
Where is my data processed?
Can I use a debit card instead of a credit card?
Is it possible to have multiple organizations under one subscription?
Can I hide Trustmary's logo from my widgets?
How do the message tokens work?
How does deleting contacts work?
Can I transfer data from Trustmary to my CRM?
How do I find my API keys?
How do I analyze the conversion data?
How is the answer count measured in reports?
When does the message limit reset?
How do I unsubscribe from weekly reports?
How can I customize the email embed?

Troubleshooting


I can't find my business when importing Google reviews
I'm having problems with the one-time password
I just got a review, but it's not shown on my widget
I think found a bug, where can I report it?
Why isn't my spreadsheet uploading when importing Contacts?
I'm getting multiple inconsistent answers from the same contacts
My overview doesn't look right, what can I do?
Pipedrive integration triggers multiple times for a single contact
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