FAQ

Quick answers to the most frequently asked questions

15 articles in this collection
Written by Santeri

Why is everything greyed out on the survey's Thank You page?

Troubleshooting the appearance of the thank you page of a survey.

Written by Santeri
Updated over a week ago

How is the answer count measured in reports?

Explaining the logic behind answer counts.

Written by Santeri
Updated over a week ago

Why isn't my spreadsheet uploading when importing Contacts?

Get tips on what might be wrong when your Excel or CSV file isn't uploading to Trustmary's Contacts.

Written by Santeri
Updated over a week ago

Why isn't the font in my embed displaying correctly?

Troubleshooting advice if the fonts in your embeds are not displaying correctly or the font isn't applied.

Written by Santeri
Updated over a week ago

Where is my data processed?

Learn more about where (geographically) your data is stored and processed.

Written by Santeri
Updated over a week ago

How do I unsubscribe from weekly reports?

Take a look at this article, if you would like not to receive a report every week.

Written by Santeri
Updated over a week ago

When does the message limit reset?

Learn about the logic behind message (email) limits.

Written by Santeri
Updated over a week ago

How can I customize the email embed?

How to customize the colour and texts of the email signature embed

Written by Santeri
Updated over a week ago

How do the message tokens work?

Learn how to use the message tokens in Messages.

Written by Santeri
Updated over a week ago

I'm having problems with the one-time password

Troubleshoot a situation where your one-time password email doesn't arrive to your mailbox or entering the password gives an error message.

Written by Santeri
Updated over a week ago

Can I use a debit card instead of a credit card?

Written by Santeri
Updated over a week ago

I'm getting multiple inconsistent answers from the same contacts

Troubleshooting inconsistent survey answers and data.

Written by Santeri
Updated over a week ago

My dashboard doesn't look right, what can I do?

Solutions for some of the most common problems with the dashboard

Written by Santeri
Updated over a week ago

How do I customize fonts in embeds?

Written by Santeri
Updated over a week ago

How do I analyze the conversion data?

Written by Santeri
Updated over a week ago