Adding conditions to NPS forms
Learn how to create conditions for the questions and pages of your surveys.
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Written by Santeri
Updated over a week ago

About conditions

Conditions are a nifty way of adding more functionality to your surveys. With conditions you can customize how the pages and questions appear depending on how the respondee answers them.

The most common use case for conditions is to use show a certain page or question only when the respondee gives a high enough score in a previous question.

Adding conditions

Start by navigating to the Conditions tab on a survey, and clicking New condition under a page or a question.

The basic principle of conditions is that the condition should always be set on the question you want to show or hide, not the one that triggers the condition.

In this example, we've set a condition to show the review page only when the NPS is 8 or higher. To do this, we've selected the NPS question and the greater than operator with the score of 7. As you set the condition, you can see a dark bar appear on top of the page or question that shows a summary of the condition.

You can also set multiple conditions for one question or page with the and/or operators.

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