The one-time password didn't arrive
Trustmary's login process is in most cases done through entering an email and a one-time password. If you wish not to use a one-time password, you can connect your Trustmary account into a Google account.
If your one-time password did not arrive in your mailbox, please check that the email you typed into Trustmary's sign-in was entered correctly. If the email address is correct, check the spam folder of your email in case the log-in email was filtered into there.
The one-time password doesn't work
If you get a red error message about the one-time password being expired or wrong, please check the password you have entered is correct. In some cases copying a password also copies the formatting of the source text, which interferes with the login.
To avoid errors like this, you can use the Click to log in button in the login email to have the password automatically appear in the login text field.
Note that the one-time password is only valid for 3 minutes, and log-in attempts after that with the same password will not be succesful.