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About Zapier integrations
In this guide, we will be taking a look at integrating Groove and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general Zapier integration guide to learn how the basic process of integrating your apps works with Zapier.
Trigger events (from Groove to Trustmary)
Having Groove as the trigger in Zapier enables you to transfer data from Groove to Trustmary. When using Groove as the trigger in Zapier, you will have access to several trigger events that can be used to launch the set functions. The trigger events include for example Agent Invited, Agent Replied, and Ticket Started. The full list of triggers can be found below.
Action events (from Trustmary to Groove)
Having Groove as the action in Zapier enables you to transfer data from Trustmary to Groove. When using Groove as the action in Zapier, you will have access to several action events that can be set for the app to perform when triggered. The action events include for example Add Note, Change Assigned Agent, and Chamge Ticket State. The full list of actions can be found below.