To use this type of integration, you will need a Zapier account. For sign up and log in, visit Zapier.com. If you have questions regarding Zapier itself, please consult the Zapier help documentation page.
About Zapier integrations
In this guide, we will be taking a look at integrating HelpDesk and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general Zapier integration guide to learn how the basic process of integrating your apps works with Zapier.
Trigger events (from HelpDesk to Trustmary)
Having HelpDesk as the trigger in Zapier enables you to transfer data from HelpDesk to Trustmary. When using HelpDesk as the trigger in Zapier, you will have access to several trigger events that can be used to launch the set functions. The trigger events include for example Ticket Assignment Changed, New Ticket, and New Message in a Ticket. The full list of the triggers can be found below.
Action events (from Trustmary to HelpDesk)
Having HelpDesk as the action in Zapier enables you to transfer data from Trustmary to HelpDesk. When using HelpDesk as the action in Zapier, you will have access to several action events that can be set for the app to perform when triggered. The action events include for example Create Upload Transaction, Create Ticket, and Searches. The full list of the actions can be found below.