To use this type of integration, you will need a Zapier account. For sign up and log in, visit Zapier.com. If you have questions regarding Zapier itself, please consult the Zapier help documentation page.
About Zapier integrations
In this guide, we will be taking a look at integrating Kayako and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general Zapier integration guide to learn how the basic process of integrating your apps works with Zapier.
Trigger events (from Kayako to Trustmary)
Having Kayako as the trigger in Zapier enables you to transfer data from Kayako to Trustmary. When using Kayako as the trigger in Zapier, you will have access to several trigger events that can be used to launch the set functions. The trigger events include for example New Conversation, New Reply, and Tag Added to Conversation. The full list of the triggers can be found below.
Action events (from Trustmary to Kayako)
Having Kayako as the action in Zapier enables you to transfer data from Trustmary to Kayako. When using Kayako as the action in Zapier, you will have access to several action events that can be set for the app to perform when triggered. The action events include for example Add a Private Note to a Conversation, Create Conversation via Email, and several different Searches. The full list of the actions can be found below.