To use this type of integration, you will need a Zapier account. For sign up and log in, visit Zapier.com. If you have questions regarding Zapier itself, please consult the Zapier help documentation page.
About Zapier integrations
In this guide, we will be taking a look at integrating Help Scout and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general Zapier integration guide to learn how the basic process of integrating your apps works with Zapier.
Trigger events (from Help Scout to Trustmary)
Having Help Scout as the trigger in Zapier enables you to transfer data from Help Scout to Trustmary. When using Help Scout as the trigger in Zapier, you will have access to trigger events that can be used to launch the set functions. The list of triggers can be found below.
Action events (from Trustmary to Help Scout)
Having Help Scout as the action in Zapier enables you to transfer data from Trustmary to Help Scout. When using Help Scout as the action in Zapier, you will have access to several action events that can be set for the app to perform when triggered. The action events include for example Create Conversation, Send Reply, and several different Searches. The full list of the actions can be found below.