> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Zendesk integration with Trustmary

Learn how to integrate Zendesk with Trustmary by using Zapier.

> To use this type of integration, you will need a **Zapier account**. For sign up and log in, visit [Zapier.com](https://zapier.com/). If you have questions regarding Zapier itself, please consult the [Zapier help](https://zapier.com/help) documentation page.

About Zapier integrations

In this guide, we will be taking a look at integrating Zendesk and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general [Zapier integration guide](https://trustmary.tawk.help/article/introduction-to-zapier-integrations) to learn how the basic process of integrating your apps works with Zapier.

Trigger events (from Zendesk to Trustmary)

Having Zendesk as the **trigger** in Zapier enables you to transfer data from Zendesk to Trustmary. When using Zendesk as the trigger in Zapier, you will have access to several **trigger events** that can be used to launch the set functions. The trigger events include for example, **New User**, **New Ticket** and **New Action on Ticket**. The full list of the triggers can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/26af48231c777000/9ed63d71-764e-40d0-a2b7-1bda90_4dvdk2.png)

Action events (from Trustmary to Zendesk)

Having Zendesk as the **action** in Zapier enables you to transfer data from Trustmary to Zendesk. When using Zendesk as the action in Zapier, you will have access to several **action events** that can be set for the app to perform when triggered. The action events include for example, **Create Organization**, **Attach File** **to Ticket** and several different **Searches**. The full list of the actions can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/e47acd8e9630a000/b02f12cf-fbb0-4e5b-bc22-6a5d76_1bheic2.png)