> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Start collecting Reviews & Feedback

# Quick steps

1. Open **Surveys** in Trustmary, and open an existing survey or click **Create Survey**.
2. Pick a share method for the survey and click **Save**.
3. Finish the survey in the survey editor.
4. Start collecting from the yellow button in the top right.

Collecting reviews and feedback starts from a survey. Surveys live under **Surveys** in the left-hand navigation, and every account has one created for it already. A new one comes from **Create Survey** in the top right.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/surveyscreate_1q2h20.png =800x214)

# Selecting the share method

A survey that has not been opened before opens the **Sharing method selection** modal first. There are five methods to choose from: **Email Invitation**, **Embed on Website**, **Email Signature**, **QR Code Link** and **Direct Link Sharing**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/surveyssharemethods_83d87t.png =600xauto)

The choice is not final. The share method is changed later from the three-dot menu in the top right of the survey editor, under **Edit share type**.

| The differences between the share methods, and where each one fits, are covered in [How to share your survey – Best Practices](https://help.trustmary.com/en/article/how-to-share-your-survey-best-practices-5fn7nd/).

# The survey editor

The middle of the editor shows the survey flow, page by page. The tabs along the top switch the view. The first tab, **Editor**, shows the structure. The tab after it depends on the share method: **Email template** under Email Invitation, **Preview & configuration** under Embed on Website. **Preview** shows the working survey and **Results** holds everything the survey has collected. Above the tabs sits the survey name, which is also where a survey is renamed or deleted.

The yellow button in the top right changes with the share method — **Invite contacts** under Email Invitation, **Get script** under Embed on Website.

The left-hand panel holds the survey settings — the survey's **Pages**, the question type, the logic, and the **Review connections** a reviewer is sent to.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/surveyseditoroverviewcampaign_11som1a.png =800x402)

# Wrapping up

Once the survey is ready, collection starts with the chosen method. An email invitation sent through Trustmary gives the most insight into respondents: opens and answers show on the **Results** tab, and the survey can send automatic reminders to those who have not answered.