> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Preventing Cookiebot from blocking your widgets

In some cases, Cookiebot is known to hide Trustmary widgets before cookie consent is given. This is because Cookiebot sometimes classifies Trustmary as "marketing cookies". Cookiebot might also give an automatic description about the widget, which is incorrect: Trustmary does not collect any identifying user data with the widget cookie. See example of this below:

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/image-13_us27qa.png)


With the help of this article, you can change how Cookiebot classifies the Trustmary script to ensure your widgets are always displayed to visitors.

# Cookiebot settings

First, you'll need to log in to your Cookiebot account.

Once you're in, find the **Cookies** link at the top of the page. In here, you'll see all the cookies discovered on your domain. If you don't see anything here, click **Scan domain now** and wait for a while for the scan to finish. Once all the cookies have been discovered, find Trustmary in the list, and change the Category to **Necessary**.

![](https://storage.crisp.chat/users/helpdesk/website/6c3e25dc4b376800/7534959f-9cca-441b-8e9b-3e3170_wbs5pl.png)

After that just hit **Save** in the top left and you're all set!