> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your Reviews & Responses

# Responses
 
Start by navigating to the **Responses** menu from the navigation bar on the left, and click on **Survey Answers**. 

![Find the Responses menu in the navigation bar on the left.](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responsessurveyanswers_ptfqn9.png)

In Survey Answers you can find all the responses you've collected with your surveys, or imported from third-party sources. These include **non-public feedback**, as well as **public reviews**, and **leads**.

You can filter answers by adding filters with the **Add filter** button from the top-left, and the filters can be saved with the **Save** button in the top-right. The different pieces of information displayed on each answer can be set from the **Display** menu which you can find on the top-right. The responses can also be marked as processed, which can be helpful in keeping tabs on which answers have been read.

![An overview of the Responses menu default view.](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responses_1wcm7eb.png =1000x429)

More information about the answer is displayed when you click on it. Here you can see all the contact data of the respondee, and a breakdown of their answers to different questions on the survey among other things.

![The answer menu displaying additional information.](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responsesresponsedetails_1i43c8e.png =600x589)

# Reviews

The **Reviews** section can be found right below the Responses on the top left.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responsesnavreviews_1pq2y4n.png)

The reviews section displays reviews similarly to how the Survey Answers section diplays answers. You can filter reviews by adding filters with the **Add filter** button from the top-left, and the filters can be saved with the **Save** button in the top-right. The **Display** settings let you control what information about the review is shown on the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responsesreviews_1dgfglu.png =1000x238)

From the Manage reviews menu, you can manually create reviews (these aren't verified, and therefore are not counted towards the overall score in widgets), or [import them](https://help.trustmary.com/en/article/how-to-import-reviews-8hor0l/) from outside services or existing spreadsheets (also not counted towards the overall score). 

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/nayttokuva-2026-01-28-kello-14_1ccx7uh.png)

# Leads

The **Leads** section can be found in the Responses menu under Survey Answers and Reviews.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/nayttokuva-2026-02-02-kello-12_4zy9g8.png)

This is where all leads collected with Trustmary's lead generation widgets are shown. You can navigate and filter the leads similarly to the answers and reviews from the previous menus with the buttons near the top of the menu. On each line, you can see for example the lead's content, and the form which it was collected with. The leads can also be marked as processed, which can be helpful in keeping tabs on which answers have been read.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/responsesleads_5n7s6b.png =800x218)