> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Introduction to Surveys

Start by navigating to **Surveys** from the navigation bar on the left. Once there, open an existing survey if you have one, or click on the **Create survey** button on the top right.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/surveyscreateselect_1299j1.png =800x338)
# Survey editor

Here you can edit and customize your survey to suit your needs, see the answers given, and take a look at the recipients you've sent it to.

On the left you'll see the survey settings, and in the middle you can see an overview of the survey. The view and paths change according to what you click on the left.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/surveyseditoroverview_252m9.png =800x402)
# Survey settings

In the settings on the left you can set how the survey survey behaves. You can for example select whether to use **stars or NPS** as the rating, change the **translations** of the survey (and customise all the text for that matter), and **edit the email** with which you send the survey.

![](https://storage.crisp.chat/users/helpdesk/website/b8083cc0c8b32000/surveysnavigationleft_1dxa403.gif)

# Sharing the survey

Speaking of sending, you can do that by clicking the yellow button in the top right. You can change the sharing method by clicking the three dots next to the button. Clicking the dots will open a dialogue box, where you can select the sharing method. Read more about the different sharing methods in its [own article](https://help.trustmary.com/en/article/how-to-share-your-survey-best-practices-5fn7nd/).

# Analyzing the results

From the tabs at the top you can switch between views. The **Results** tab shows you the Summary, Responses, and Recipients of the survey. Learn more about how to analyze your survey results in its [own article](https://help.trustmary.com/en/article/how-to-analyze-your-survey-results-12w1er0/).

# Custom Surveys

If you want to edit your surveys even further, you can convert a regular survey into a customizable one. The main difference between these is that with a customizable survey, you can freely change things like the page order and logic, as well as create **multilingual surveys**.