> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to import reviews

Start importing reviews by clicking **More** from the navigation bar on the left, and then **Review Connections**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/navmorereviewcon_1xe1jzp.png =265xauto)
# Google reviews

In the review import view, click on the **Google** button to bring out the business search. When you've found your business, click **Connect** to start importing reviews. 

If you can't find your business through the search, you can always retrieve your reviews by **signing in ** to your Google Business Profile. You can find this option under the "**Not found?**" header below the search box.

${youtube}[Importing reviews from a third-party service](Jtk9Q1R2WvE)

With our free plan, the reviews will be imported **only once** when first connecting the Google Busines Profile.

In our paid plans, Trustmary will update the reviews automatically for you from Google once a day or whenever you click the **Import reviews now** button.
# Facebook reviews

In the review import view, click on the Facebook button to bring out the **sign-in** menu. From there, click Import from Facebook to sign in and start the import.

![](https://storage.crisp.chat/users/helpdesk/website/f51e6173b84d6800/bf01e9ae-6ff7-4d7a-8d0e-462183_hf2wdi.png =809xauto)
# Reviews from other review sources

You can also import reviews from G2, Capterra, Tripadvisor, Yelp, Google Play, Booking.com, Airbnb, and Trustedshops.

In the import section, click on the service you would like to import reviews from.

![](https://storage.crisp.chat/users/helpdesk/website/de3d6bb4c4915800/9ba0e708-2fc8-4a8c-aaf4-25b0fb_xwm111.png =803xauto)
Then, paste the URL from which you want to to import the reviews into the **Address** text field, and click **Connect**. The initial review importing can take a couple of minutes.

![](https://storage.crisp.chat/users/helpdesk/website/1f448a6dc39e1300/7848862e-6fe6-4416-a0a8-0f843e_1jksqvd.png =329xauto)
# Manually import from a spreadsheet

It's also possible to import reviews from an Excel spreadsheet (.xlsx) or a CSV file. 

On the Review Connections page, start by clicking the **Import manually** button.

![](https://storage.crisp.chat/users/helpdesk/website/5e933c0be82a0800/e117adf4-e0e9-4036-a42a-cc59b6_onmvil.png)
This opens up a file import flow, in which you can either copy data from a spreadsheet or upload a file for automatic processing. Whichever you choose, in the next step you will need to **specify the data fields** of the columns on your file (e.g. reviewer's name, review text, NPS/Star rating). See the [dedicated article](https://help.trustmary.com/en/article/importing-reviews-manually-excel-csv-etc-1nbw79e/) for manual review importing for more in-depth instructions and [information on the data fields](https://help.trustmary.com/en/article/importing-reviews-manually-excel-csv-etc-1nbw79e/?bust=1746705978730#3-data-fields-explained).

Once you've selected data types for all the columns, check that everything looks right in the **Preview** field, and click **Import x reviews**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/0/8/b8083cc0c8b32000/reviewconnectionsmanualdrawer_y0xij9.png =439xauto)
After the import is done, you'll see a page that tells you how many reviews were imported, and a button to show the reviews in the Reviews menu.

![](https://tawk.link/63c911a247425128790e845b/kb/attachments/oq-6uI4Ddj.png =279xauto)