> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# HelpDesk integration with Trustmary

Learn how to integrate Trustmary and HelpDesk by using Zapier.

> To use this type of integration, you will need a **Zapier account**. For sign up and log in, visit [Zapier.com](https://zapier.com/). If you have questions regarding Zapier itself, please consult the [Zapier help](https://zapier.com/help) documentation page.

About Zapier integrations

In this guide, we will be taking a look at integrating HelpDesk and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general [Zapier integration guide](https://trustmary.tawk.help/article/introduction-to-zapier-integrations) to learn how the basic process of integrating your apps works with Zapier.

Trigger events (from HelpDesk to Trustmary)

Having HelpDesk as the **trigger** in Zapier enables you to transfer data from HelpDesk to Trustmary. When using HelpDesk as the trigger in Zapier, you will have access to several **trigger events** that can be used to launch the set functions. The trigger events include for example **Ticket Assignment Changed**, **New Ticket**, and New Message in a Ticket. The full list of the triggers can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/c5c01a29f80cc000/a7aaba51-51cf-40f9-9ead-6e42d7_8l6zug.png)

Action events (from Trustmary to HelpDesk)

Having HelpDesk as the **action** in Zapier enables you to transfer data from Trustmary to HelpDesk. When using HelpDesk as the action in Zapier, you will have access to several **action events** that can be set for the app to perform when triggered. The action events include for example **Create Upload Transaction**, **Create Ticket**, and **Searches**. The full list of the actions can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/f02936707ce73800/727b5773-13a2-4e4b-86c4-d90cfd_qsv39o.png)