> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Freshdesk integration with Trustmary

Learn how to integrate Trustmary and Freshdesk by using Zapier.

> To use this type of integration, you will need a **Zapier account**. For sign up and log in, visit [Zapier.com](https://zapier.com/). If you have questions regarding Zapier itself, please consult the [Zapier help](https://zapier.com/help) documentation page.

About Zapier integrations

In this guide, we will be taking a look at integrating Freshdesk and Trustmary via Zapier. Before you start creating integrations with Zapier, we recommend you take a look at our general [Zapier integration guide](https://trustmary.tawk.help/article/introduction-to-zapier-integrations) to learn how the basic process of integrating your apps works with Zapier.

Trigger events (from Freshdesk to Trustmary)

Having Freshdesk as the **trigger** in Zapier enables you to transfer data from Freshdesk to Trustmary. When using Freshdesk as the trigger in Zapier, you will have access to several **trigger events** that can be used to launch the set functions. The trigger events include for example **New Ticket**, **Update Ticket** and **New Contact**. The full list of the triggers can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/c4996be354403000/34e97c2c-8c38-42e8-8aa7-b639ed_z0tw9w.png)

Action events (from Trustmary to Freshdesk)

Having Freshdesk as the **action** in Zapier enables you to transfer data from Trustmary to Freshdesk. When using Freshdesk as the action in Zapier, you will have access to several **action events** that can be set for the app to perform when triggered. The action events include for example **Create Company**, **Add Notes to a Ticket**, and a couple of different **Searches**. The full list of the actions can be found below.

![](https://storage.crisp.chat/users/helpdesk/website/fbf5289549c4a800/c9b66e77-9a5c-4605-a0d1-fe4f5b_1773pap.png)