> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.trustmary.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Adding contacts to lists


# Why should I use contact lists?

Adding your contacts to lists in Trustmary will allow you to send your surveys through email and SMS (charged separately per message).

This also enables you to follow **customer satisfaction**, **answers** and **answer status** individually, which cannot be done if the surveys are distributed via only the URL, for example. The contact information is also included with the answers in your survey, letting you know who has given the answer.

> Note: When adding contacts to a list created by a survey (identical in name with a survey), the survey will be sent to these contacts with the trigger, message, and reminders set in the survey editor.

# Adding contacts

Open **Contacts** from the left navigation and select **Create new list**.

![](https://storage.crisp.chat/users/helpdesk/website/1752b9821aa54d00/aa8467e5-e15b-4bb5-a266-aa652a_gptb0v.png)
Next, select the type of list you want to create. You can choose between a basic list and a smart list. Smart lists are automatically updating lists, from which customers are automatically added and removed based on how happy they are. Name the list and click on the  **Create a list** button.

Now you have an empty list. Let's add contacts to it by clicking **Import contacts** in the top right.

![](https://storage.crisp.chat/users/helpdesk/website/72566efbe250cc00/ff86fafb-cda6-4901-9c78-33f1e4_1aagzg7.png)
Select the preferred source. In this example, we have copied a row from Excel and pasted it into the text field in step 2. Alternatively, you can upload an Excel (.xlsx) or CSV file.

Next,

* Select correct data type for each column (if they aren't automatically correct)
* Check that the preview in step 4 looks correct, and click **Import x persons**

![](https://storage.crisp.chat/users/helpdesk/website/66139240de93a400/643cf9a6-85d4-47ff-90e8-da8825_aksoc7.png) **
And that's it. You can now use the list in survey invitation messages and automations.